Review Data Scraping Services · Review Data API

Review Data Scraping Services that turn every review into structured data.

Our Review Data Scraping Services and Review Data API extract customer reviews from 100+ platforms — e-commerce, food delivery, travel, real estate, grocery and more — so your team can track sentiment, benchmark competitors, and ship decisions backed by real customer voice, not guesswork. Get a free sample dataset and see the data quality for yourself, no commitment required.

LIVE EXTRACTION FEED

Raw review stream

Structured output

REVIEW DATA COLLECTED ACROSS

★★★★★ Rated on Trustpilot ★★★★★ Rated on G2 100+ platforms supported

What we build

Your Trusted Partner for Review Scraping & Data Intelligence

Whichever way you need review data collected — one platform or fifty — our Reviews Data Scraping Service has a build for it.

[WEB]

Web Review Scraping

Extract reviews directly from any public website, including dynamically rendered pages and paginated review threads.

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[APP]

Mobile App Review Scraping

Collect reviews and star ratings from the App Store and Google Play, mapped by version, region, and language.

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[UNI]

Universal Review Scraping

One integration, every platform. Pull reviews from marketplaces, directories, and niche sites without separate builds.

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[XPL]

Cross-Platform Review Crawler

Aggregate reviews for the same product or business across every platform it appears on, deduplicated and normalized.

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[OMN]

Omni Review Scraping

A single scraping layer tuned to handle review formats, layouts, and anti-bot defenses across hundreds of sites at once.

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[FBK]

Multi-Platform Feedback Scraper

Bring reviews, ratings, Q&A, and open-text feedback into one feed for easier downstream analysis.

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[COM]

E-commerce Review Scraping

Product-level review extraction from marketplaces, tied to SKU, variant, and seller for accurate benchmarking.

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[LOC]

Store & Location Review Scraping

Location-level review collection for multi-branch brands — track every storefront, not just the head office listing.

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solutions

One review feed, eight decisions

Every branch below reads the same live review stream — routed to a different job depending on what you need to decide.

live review feed

Coverage

100+ Review Platforms We Scrape

Our Review Data Scraping Services already cover 100+ platforms across every major category. Pick a category below to see what we support today — if your platform isn't listed, we'll scope a custom build.

Ready-made

Ready-to-Use Review Datasets

Skip the setup time. Every review dataset is pre-scoped, refreshed on a schedule, and delivered in the format your pipeline already expects — ideal for teams that need review data live this week, not next quarter.

Engine

The review scraper built for messy, moving targets

Review pages are the hardest thing on the web to scrape reliably — infinite scroll, region-locked content, logged-in-only reviews, and constant layout changes. Our scraper engine is purpose-built for exactly that.

  • Handles infinite scroll, pagination, and lazy-loaded review threads automatically.
  • Renders JavaScript-heavy pages so nothing is missed behind a "load more" click.
  • Geo-targeted collection for region-specific review content and currency.
  • Self-healing selectors that adapt automatically when a platform changes its layout.
Get Scraper Access
# scraper status — last 24h
platform      pages_crawled   reviews_found
amazon        18,204          61,880
zomato        9,442           27,015
trustpilot    6,120           14,930
tripadvisor   7,865           21,410
status: healthy  retries: 0.2%
curl https://api.datazivot.com/v1/reviews \
  -H "Authorization: Bearer YOUR_KEY" \
  -d '{"platform":"trustpilot","target":"acme.com"}'

→ response
{
  "platform": "trustpilot",
  "review_id": "tp_88213",
  "rating": 5,
  "sentiment": "positive",
  "verified": true,
  "date": "2026-07-31"
}

Integration

Review Data API, built for engineers

Skip the file exports. Our Review Data API lets you query fresh review data on demand, or subscribe to a webhook and get new reviews the moment they're published — built to sit alongside our Review Data Scraping Services, not replace them.

  • REST endpoints for on-demand queries by platform, target, and date range.
  • Webhooks push new reviews to your system in near real time.
  • Consistent JSON schema across every platform — no per-source parsing.
  • Sandbox key available so your team can test before committing to a plan.
Get Review Data API Access

Schema

Live review data fields

Every review is normalized to the same schema, regardless of source platform — so your team builds one pipeline, not fifteen.

Field Type Description Status
review_id string Unique identifier for the review, stable across refreshes. live
platform enum Source platform the review was collected from. live
rating float Normalized star rating on a 1–5 scale. live
review_text string Full review body, language-tagged. live
sentiment_score float Model-generated sentiment score from −1 to 1. live
verified_purchase boolean Whether the platform marks this as a verified transaction. live
reviewer_region string Reviewer's stated or inferred region, where public. live
business_reply string Owner or business response text, if one was posted. live
collected_at timestamp Time the record was captured by the scraper. live

Beyond raw text

AI-powered review analytics

Structured fields are the foundation — our review analytics layer adds sentiment scoring, topic extraction, and trend tracking to turn them into a story your team can act on.

Review volume, last 6 weeks weekly

W1
W2
W3
W4
W5
W6

Trending keywords

fast deliverygreat valuelate refundpackagingfriendly staffapp crashpricing

Sentiment breakdown

Positive
64%
Neutral
22%
Negative
14%

Scored automatically as reviews are collected — no manual tagging required, and every score is traceable back to the source review.

No dev work required

Review Overview

ALL PLATFORMS · UPDATED 4 MIN AGO

All platforms Amazon Zomato Trustpilot
Total reviews
18,204
▲ 6.2%
Avg rating
4.3
▲ 0.1
Response rate
72%
▲ 4%
Negative reviews
318
▼ 2.4%
Rating trend — 8 weeks
W1
W2
W3
W4
W5
W6
W7
W8
Reviews by platform
Amazon
82%
Zomato
61%
Trustpilot
47%
Zillow
33%
Recent reviews
Platform Rating Snippet Sentiment
Amazon ★★★★★ "Exactly as described, quick delivery." Positive
Amazon ★★★☆☆ "Packaging was damaged but item was fine." Neutral
Zomato ★★☆☆☆ "Order was cold on arrival tonight." Negative
Zomato ★★★★★ "Delivery partner was quick and polite." Positive
Trustpilot ★★★★☆ "Good service, response could be faster." Neutral
Trustpilot ★★★★★ "Support resolved my billing issue fast." Positive
Sentiment split
Positive
64%
Neutral
22%
Negative
14%
Trending keywords
fast deliverygreat valuelate refundpackagingfriendly staffapp crash
Flagged reviews needing a response
Platform Rating Snippet Status
Amazon ★☆☆☆☆ "Wrong item shipped, still no refund." Unanswered
Zomato ★★☆☆☆ "Order was cold on arrival tonight." Unanswered
Trustpilot ★★☆☆☆ "Waited three days for a support reply." In progress

Plug and play

A ready-made dashboard for your review scraping service

Not every team wants to build a BI layer on top of raw data. Our ready-made dashboard gives you ratings, sentiment, and platform breakdowns out of the box — live the same day your scraper goes active.

  • Pre-built views for rating trends, sentiment split, and platform-by-platform comparison.
  • Updates automatically as new reviews are scraped — no manual refresh.
  • White-labeled with your logo and shareable links for stakeholders.
  • Works standalone, or as a front end on top of the Review Data API.

Coverage by sector

Industries we serve

Filter to see how teams in each industry actually put review data to work.

Business use cases

E-COMMERCE

Tracking Seller-Level Review Trends

Monitor seller ratings and customer feedback across marketplaces to identify quality issues and improve seller performance.

→ Detect declining seller ratings before they impact sales

E-COMMERCE

Competitor Product Review Monitoring

Compare customer reviews, ratings, and feedback across competing products to identify strengths, weaknesses, and market opportunities.

→ Benchmark products against top competitors

E-COMMERCE

Product Quality & Defect Analysis

Analyze recurring customer complaints to uncover product defects, packaging issues, and quality improvement opportunities.

→ Reduce returns through actionable customer insights

E-COMMERCE

Customer Sentiment Analysis

Extract and analyze customer sentiment from product reviews to understand buyer satisfaction and emerging trends.

→ Improve customer experience with data-driven decisions

E-COMMERCE

Brand Reputation Monitoring

Track customer feedback across multiple marketplaces to monitor brand perception and respond to negative trends quickly.

→ Protect and strengthen brand reputation

E-COMMERCE

Review-Based Market Research

Collect structured review data to identify consumer preferences, feature requests, and buying behavior across product categories.

→ Discover new product opportunities using customer feedback

FOOD & RESTAURANT

Monitor Restaurant Ratings

Track customer ratings and reviews across food delivery and restaurant platforms to measure customer satisfaction.

→ Improve restaurant ratings with customer insights

FOOD & RESTAURANT

Delivery Experience Analysis

Analyze customer feedback on delivery speed, packaging, and order accuracy to identify service gaps.

→ Enhance delivery performance and customer experience

FOOD & RESTAURANT

Menu Performance Insights

Identify the most-loved and least-liked menu items by analyzing customer reviews and ratings.

→ Optimize menus using real customer feedback

FOOD & RESTAURANT

Competitor Restaurant Monitoring

Compare customer reviews, ratings, and dining experiences across competing restaurants and food brands.

→ Stay ahead with competitor review intelligence

FOOD & RESTAURANT

Customer Sentiment Analysis

Extract customer opinions on food quality, service, ambience, and pricing to uncover satisfaction trends.

→ Make data-driven decisions to improve guest experience

FOOD & RESTAURANT

Brand Reputation Monitoring

Monitor reviews across multiple food delivery and restaurant platforms to protect and strengthen brand reputation.

→ Respond faster to negative feedback and improve customer trust

TRAVEL & HOTELS

Hotel Reputation Monitoring

Track guest reviews and ratings across hotel booking platforms to monitor brand reputation and service quality.

→ Improve guest satisfaction with review insights

TRAVEL & HOTELS

Guest Experience Analysis

Analyze guest feedback on cleanliness, staff, amenities, and overall stay experience to identify improvement areas.

→ Enhance the overall guest experience

TRAVEL & HOTELS

Competitor Hotel Benchmarking

Compare reviews, ratings, and customer sentiment across competing hotels to identify market opportunities.

→ Stay competitive with review intelligence

TRAVEL & HOTELS

Travel Service Sentiment Analysis

Extract traveler feedback on flights, tours, accommodations, and travel services to uncover customer preferences.

→ Make data-driven service improvements

TRAVEL & HOTELS

Property Performance Insights

Monitor review trends for hotels, resorts, and vacation rentals to evaluate property performance across locations.

→ Identify top-performing and underperforming properties

TRAVEL & HOTELS

Destination & Booking Insights

Collect customer reviews from travel platforms to understand booking behavior, destination trends, and traveler expectations.

→ Optimize travel offerings with customer feedback

REAL ESTATE

Property Reputation Monitoring

Track customer reviews and ratings for residential and commercial properties across real estate platforms.

→ Build trust with reputation insights

REAL ESTATE

Agent Performance Analysis

Analyze client feedback to evaluate agent responsiveness, professionalism, and overall customer experience.

→ Improve agent performance and client satisfaction

REAL ESTATE

Competitor Property Benchmarking

Compare reviews, ratings, and customer feedback across competing real estate agencies and property listings.

→ Stay ahead with competitive market insights

REAL ESTATE

Customer Sentiment Analysis

Extract buyer and tenant feedback to understand preferences, expectations, and recurring concerns.

→ Make smarter property and service decisions

REAL ESTATE

Property & Location Insights

Analyze reviews to identify trends related to neighborhoods, amenities, pricing, and property features.

→ Discover high-demand locations and buyer preferences

REAL ESTATE

Market Research & Investment Intelligence

Collect structured review data to evaluate market trends, customer expectations, and investment opportunities.

→ Make data-driven real estate investment decisions

GROCERY & Q-COMMERCE

Freshness & Product Quality Monitoring

Analyze customer reviews to identify recurring feedback on freshness, product quality, and packaging across grocery platforms.

→ Improve product quality with customer insights

GROCERY & Q-COMMERCE

Delivery Performance Analysis

Track customer feedback on delivery speed, missing items, and order accuracy to optimize fulfillment operations.

→ Reduce delivery issues and improve customer satisfaction

GROCERY & Q-COMMERCE

Competitor Grocery Benchmarking

Compare ratings, reviews, and customer experiences across competing grocery and quick-commerce platforms.

→ Benchmark your services against competitors

GROCERY & Q-COMMERCE

Customer Sentiment Analysis

Extract customer sentiment from reviews to understand preferences, buying behavior, and service expectations.

→ Make smarter inventory and service decisions

GROCERY & Q-COMMERCE

Store & Dark Store Performance

Monitor reviews for individual stores and dark stores to identify operational issues and regional performance trends.

→ Improve consistency across all fulfillment locations

GROCERY & Q-COMMERCE

Brand Reputation Monitoring

Track customer feedback across grocery marketplaces to identify negative trends and strengthen brand reputation.

→ Respond faster to customer concerns and build trust

SAAS & SOFTWARE

Product Feature Feedback Analysis

Analyze user reviews to identify feature requests, usability issues, and product improvement opportunities.

→ Prioritize product updates with customer insights

SAAS & SOFTWARE

Competitor Software Benchmarking

Compare reviews, ratings, and customer feedback across competing SaaS products to understand market positioning.

→ Stay ahead with competitor intelligence

SAAS & SOFTWARE

Customer Sentiment Analysis

Extract customer sentiment from software reviews to measure satisfaction, identify pain points, and improve user experience.

→ Increase customer satisfaction and retention

SAAS & SOFTWARE

Churn Risk Detection

Monitor negative reviews and recurring complaints to identify early signs of customer dissatisfaction and churn.

→ Reduce churn with proactive improvements

SAAS & SOFTWARE

Brand Reputation Monitoring

Track software reviews across platforms to monitor brand perception and respond quickly to customer feedback.

→ Build trust and strengthen your brand reputation

SAAS & SOFTWARE

Market & Product Intelligence

Collect review data to uncover industry trends, customer expectations, and emerging product opportunities.

→ Make data-driven product and business decisions

The business case

Why Businesses Need Review Data Scraping

Manually checking reviews platform by platform doesn't scale. Review Data Scraping Services give your business a live, structured view of what customers are actually saying — across every platform you're listed on, not just the one someone remembers to check.

[CMP]

Competitor Monitoring

Track competitor ratings, pricing complaints, and feature requests continuously, so you always know where you stand before a deal review or board meeting.

[REP]

Reputation Management

Catch reputation risk the moment it appears across any platform, respond faster, and stop a bad week from turning into a lasting rating problem.

[SEN]

Sentiment Analysis

Score customer tone automatically across thousands of reviews, turning open-text feedback into a trend line your leadership team can actually act on.

[IMP]

Product Improvement

Surface recurring complaints and feature requests straight from customer reviews to prioritize your product roadmap with real evidence, not opinions.

[MKT]

Market Research

Understand what customers value most in your category — and where competitors are falling short — before it shows up in a quarterly report.

[CXA]

Customer Experience Analytics

Combine ratings, response times, and sentiment into one view of the customer experience across every touchpoint and platform your business operates on.

The short version

Why choose DataZivot

01

100+ platforms, one schema

Stop building a new parser for every source. Every platform maps to the same clean fields.

02

Public data, ethically sourced

We collect only publicly accessible information — no logins bypassed, no private data touched.

03

A true Reviews Data Scraping Service

Custom fields, custom schedules, custom delivery format — not a rigid one-size-fits-all export from a generic review data provider.

04

A dedicated data engineer

You get a named point of contact who knows your setup, not a rotating support queue.

05

Delivery your way

API, webhook, CSV, or JSON drop — plugged into the pipeline you already run.

06

Infrastructure that scales with you

From a one-off sample to millions of reviews a month, without re-architecting anything.

0+

Platforms supported

0.9%

Scraper uptime

0+

Industries served

0

Global regions covered

How we work

Our review data extraction process

Four steps between "we need review data" and a dataset that's actually usable.

01

Understand the requirement

We scope which platforms, fields, and refresh frequency your use case actually needs.

02

Customize the approach

We design the schema and collection strategy around your requirement, not a generic template.

03

Implement & extract

Our scraper engine runs the collection, handling anti-bot defenses and layout changes automatically.

04

Deliver & support

Clean data lands in your chosen format, with a dedicated engineer for anything that comes up after.

Questions

Frequently asked questions

We collect only publicly accessible review data using ethical web automation — no login bypassing, no private data, and no resale of pre-collected databases. Every engagement is scoped to your specific requirement and target platforms.
Both are available. Choose scheduled batch delivery (hourly, daily, or weekly) for reporting workflows, or a webhook/API feed for near real-time updates as new reviews are published.
CSV, JSON, or direct API/webhook delivery — whichever fits the pipeline you already run. Field names and structure stay consistent across every platform we collect from.
Yes — the 100+ platforms listed here are what we already support out of the box. Send us the target platform and required fields, and we'll scope a custom build.
Most sample requests are scoped and delivered within a few business days, depending on the platform and volume requested. Use the form below to get started.
Pricing depends on platform complexity, data volume, and refresh frequency — one-off datasets, subscription feeds, and API plans are all available. Share your requirement and we'll quote it directly.
Enterprise Review Data Scraping Services & API

Ready to transform your data?

Get in touch with us today!

Datazivot, the world's largest review data scraping company, offers unparalleled solutions for gathering invaluable insights from websites.

60 Paya Lebar Rd, #11-22 Paya Lebar Square PMB 1010 Singapore 409051

sales@datazivot.com

+1 424 3777584